How to create a sustainable and inspired organisation: The Maasai Masterclass

Chris Howe, from Changemaker, takes people to live amongst the Maasai to learn how they do it. In the Maasai Masterclass he shares the secrets of their success. The values and behaviours, what they define leadership to be, and how they give people real responsibility. Below are some of the nuggets from his inspirational presentation.

Pride & Responsibility

Many of the tasks Maasai people perform, we would consider menial and yet the Maasai are some of the proudest people you'll find. They are clear about how all the roles contribute to the community. And when they give responsibility, they ensure they don't take it away, regardless of the consequences. View this and learn more about Pride and Responsibility.

 

Weapons or Animals?

What do you teach first - weapons or animals? Chris explains how we normally teach weapons when the first thing the Maasai do is to teach animals? Who's right?

What is Leadership?

Nick Sironka, a Maasai elder, explains what leadership really is.

Values

There are several Million Maasai throughout Africa but their values and behaviours are incredibly consistent. What are they and what could we learn? How do they achieve this consistency?

I think...

A great way to run a meeting Maasai style - short, inclusive and to the point. The key point is, if you really want to live your values you need processes that support it.

 

View great experiences
Post your greatest experience

H2X Articles

Simply click below to download an article as an Adobe Acrobat .pdf file.

If you don’t have the free Acrobat Reader, download it here.

• "Delivering an intentional customer experience" - Helping Hard-nosed business people get in touch with their customers emotions
• "A brand is what a brand does" - What Forrest Gump's mother knows about brands
• "The Customer Focus Myth" - Why this is true in many organisations and what's really required to make it a reality

H2X insights. Learn how ..
..first impressions always last longest
One experience. one chance. Make yours count...
..your customers decide
Subconcious power. using Sense and Respond
..customers perceive value
Effective propositions. The importance of looking deeper.
..customers leave
Understanding defection. Regaining control...

H2X quick wins
10 Winning Strategies
Top brands know what keeps customers happy..
The 5 Must Dos
Five 'musts' for any customer experience programme..
Free 1/2 day workshop
Just add your cross functional team..