Capable Professionals get given the exciting but daunting job of transforming their company's customer experience. They don't get given a framework, the training or the tools and yet they are expected to make progress quickly and effectively. This can make for a bumpy and unrewarding journey for even the most experienced driver.
HOWTOEXPERIENCE Academy helps people go up a gear and gives them and their organisations the tools, skills and accredited recognition to progress confidently and quickly. Saving money and delivering better results. So it's a smoother, more rewarding journey.
HOWTOEXPERIENCE Academy has a world-leading Customer Experience Management Dashboard with practical tools that you can use to benchmark your situation and guide and monitor your actions. With winning techniques that have been tested driven and proven by some of the largest global Customer Experience Programmes. Customer Experience Professionals can be trained and accredited in person. And when you hit conjestion, there's ongoing support from the online portal with a knowledge cube packed with practical hints, tips and techniques. A community offers a further support network. You can either ask our panel of experts or interact with other CE Professionals to get you back in the fast lane.
| HOWTOEXPERIENCE ACADEMY |
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| Sign me up for a Test Drive |
| No obligation, free taster of the online portal including lite healthcheck to benchmark your performance against others and access parts of the knowledge cube |
| Send me more info on the next HOWTOEXPERIENCE ACADEMY Foundation Course |
| Two day course for practitioners based around the Customer Experience Dashboard. Includes access to detailed Healthcheck and Customer Experience Guide.A great way to MOT your programme or develop your Roadmap as you start out. Your first step to becoming a recognised Customer Experience Pro. |
| Join HOWTOEXPERIENCE Academy Full Member now... |
| Full membership and open access to knowledge cube,Healthcheck, benchmarks and action planner.Participate in community forums and monthly webinar and ask the expert. |
| H2X quick wins |
| 10 Winning Strategies Top brands know what keeps customers happy.. |
| The 5 Must Dos Five 'musts' for any customer experience programme.. |
| Free 1/2 day workshop Just add your cross functional team.. |
